Support and contact

Write to us

For any question, bug or suggestion, write to info@corallyapp.com. We usually reply within one or two working days, in Spanish or English.

In the app you can also use «Send feedback» in the «Settings» tab, with text or a voice note. It reaches us with the app version, which helps us find the bug.

If something goes wrong

So we can reproduce it, tell us:

• What you were doing and what you expected to happen.
• Your phone and its system (for example, iPhone 15 with iOS 26 or Pixel 8 with Android 16).
• The app version: «Settings» tab → «About this build».
• If it was a specific route, its link or the GPX.

Account and access

The most common questions:

• Access is by invitation: request one at corallyapp.com and it reaches your inbox.
• You can sign in with your email and password, with Google or with Apple.
• Forgot your password? Write to info@corallyapp.com from your account's address and we'll send you a link to set a new one.
• To delete your account and your data, see the «Delete account» page in this same section: it takes less than a minute from the app or the website.

What Corally covers

Routes are calculated only within Spain (mainland, Balearic and Canary Islands, Ceuta and Melilla). You can plan them from anywhere, but the start, the destination and the route itself must be in Spain.

Routes and difficulty are a guide: they are based on public and crowdsourced data that may differ from the terrain. The terrain, the signs and the rules come first; read the safety notice before you ride.